Exponential growth in the raw data available for analytics will only be accelerated by artificial intelligence (AI), amplifying both the opportunity a...

In an era where customer expectations evolve at lightning speed, understanding the voice of your customers isn’t just a nice-to-have—it’s the foundati...

What does best practice look like to quantify qualitative efforts? We preview a framework that provides consistent, scalable, real time alerts, and a ...

The start of an eight part series discussing unlocking the value of data. Artificial intelligence generates reams of data, focus on metrics that matte...